At Rudhrah.com, we strive to provide top-notch social media verification consultancy and digital marketing services. We value your business and aim for complete client satisfaction. However, due to the nature of our services, we have established the following refund policy to ensure transparency and fairness.
1. Refund Eligibility
Refunds are only considered under specific circumstances. Since our services involve consultation, strategic planning, and digital submissions to third-party platforms (such as social media platforms), refunds are generally not applicable unless explicitly mentioned. However, refunds may be considered under the following conditions:
- Service Not Rendered: If we are unable to provide the agreed-upon service, and it is determined that this is due to our inability to deliver (and not due to actions or inactions by you or third parties), you may be eligible for a refund.
- Duplicate Payment: If you are mistakenly charged twice for the same service, we will refund the duplicate payment after confirming the transaction.
2. Non-Refundable Services
The following services are non-refundable:
- Consultation Fees: Once a consultation has been delivered (via email, phone, or video conference), it is considered fully rendered, and no refunds will be issued.
- Verification Rejection by Third-Party Platforms: We do not guarantee social media verification (e.g., blue checkmarks on platforms like Facebook, Instagram, etc.) as it is subject to third-party review. If the verification request is rejected by the social media platform, we cannot offer a refund for the services already rendered.
- Completed Services: If the service is fully delivered as agreed (e.g., social media optimization, submissions, or consultations), a refund will not be issued, even if the outcome does not meet your expectations.
3. Refund Request Process
To request a refund, please follow these steps:
- Submit a Request: Send an email to [insert support email] with the subject “Refund Request,” along with your name, order details, and the reason for the refund request. You may also contact us at [insert phone number].
- Review Process: Once we receive your request, our team will review the circumstances and determine whether a refund is applicable. We will notify you of our decision within 10 business days.
- Refund Method: If approved, the refund will be processed to the original payment method used within 7-10 business days after approval.
4. Cancellations
- Cancellation of Ongoing Services: If you wish to cancel ongoing services (such as a long-term social media management contract), you must provide at least [insert notice period] written notice via email to [insert support email]. Depending on the stage of service completion, a partial refund may be considered, subject to our discretion.
5. Chargebacks
We strongly encourage you to contact us before initiating any chargebacks with your payment provider. Filing a chargeback without first attempting to resolve the issue with us may lead to suspension of your services with Rudhrah.com.
6. Changes to This Policy
We reserve the right to update this Refund Policy at any time. Any changes will be posted on this page with an updated effective date. Please review this policy periodically for any updates.
7. Contact Us
If you have any questions or concerns about this Refund Policy, please contact us at:
Rudhrah.com
Email: hi@rudhrah.com
Phone: +918968951854
Address: 601, PEARL CHS LTD, OSHIWARA LINK ROAD, ANAND NAGAR, JOGESHWARI WEST, , MUMBAI, Maharashtra, India – 400102