Privacy Policy

Who we are

Our website address is: https://rudhrah.com.

What personal data we collect and why we collect it

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

Who we share your data with

If you request a password reset, your IP address will be included in the reset email.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

Refund policy

Though we strive to give you a great customer experience each time you shop with us, but considering the fact that same Product cannot be used by other customers upon return due to hygiene factors, we normally don’t accept exchange or return of the Products once sold or delivered, except in accordance with the Rudhrah.com Return Policy set forth hereinafter (“this Return Policy”).

DEFINITIONS
1.1 Unless the context otherwise requires, the words and phrases defined in Rudhrah.com User Agreement, available at the link http://www.Rudhrah.com.com/page/terms-condition, shall have the same meaning, wherever they appear, in this Return Policy.


CONDITIONS UNDER WHICH RETURNIS ACCEPTED

(a) Defective/Damaged Product delivered
(b) Supplied Product significantly different from the Product’s specifications given on the Website
(c) Wrong Colour/Size/Style of Product delivered
(d) Incorrect Quantity delivered
(e) Wrong Product delivered
(f) Part of Product is missing


CONDITIONS UNDER WHICH RETURN IS NOT ACCEPTED

(a) Product is damaged due to misuse/overuse
(b) Product returned without original packaging; including –original invoice, packing box, price tags, labels, freebies and other accessories
(c) Serial Number is tampered
(d) Defective Product that is reported after 5days of the date of delivery
(e) Damaged Product that is reported after 2days of the date of delivery
(f) Product or its packing box is damaged due to misuse or incidental damage
(g) Product is used or worn or altered


CATEGORIES NOT ELIGIBLE FOR RETURN

(a) Undergarments, Lingerie, Swimsuits, etc.


PROCEDURE FOR RETURN/EXCHANGE OF PRODUCTS


5.1 IfaProduct delivered to you is covered by any of the conditions specified in Section 1 above, the following process can be initiated.All you need to do is to call our customer care team at +91-8053096538, 8053096539 on Business Days from 10:00 AM to 6:00 PM I.S.T.,or drop an email at cc@Rudhrah.com.com within 24 hours from the time/date of delivery.
5.2 Return/exchange of Products will be accepted only if the Products are returned in a saleable condition with the tags intact, and in their original packaging, in an undamaged condition and subject to following terms:
(a) You have to send the Product back to us on your own expense, as we do not provide any return pickup facility.
(b) Return/exchangeis subject to inspection and checking of the returned Products by our Team.
(c) Damages due to neglect, improper usage or application will not be covered under this Return Policy.
(d) Some special rules for promotional offers/schemes, as specified on the Website, may override this Return Policy.
(e) Cash on Delivery (COD) convenience charge and the shipping charge would not be included in the refund value of your order as these are non-refundable charges.
(f) Once you haveplacedreturn request with our customer care team, you will receive from us a Product Return Form via email. You must return to us on your own expense the duly filled in Product Return Form bearing your signature, along with the Product in its original packaging; including, original invoice, packing box, price tags, labels, freebies and other accessories,to our address given below within 3Business Days of your placing the return request, failing which we shall not be liable to entertain and/or accept your request.


Address to which the Product is to be returned:
Spark International
Opposite Holy Hospital,
Tosham Road,Hisar,Haryana-125001
(g) Scanned copy of courier slip vide which the returned Product is despatched by youmust be emailed to us within 5 Business Days of opening the return request.
(h) It takes us another 7 Business Days to initiate exchange/refund, subject to Product Inspectionwhich takes about 7 Business Days after the Product is received in our warehouse.
(i) Once the exchange/refundof the returned Product is accepted;we, in our sole discretion,mayissue Rudhrah.com Credit Notes, which you can utilize on a future purchase on the Website; or transfer the amount paid by you for purchase of the Product to your bank account as per the details thereof furnished by you in Product Return Form; or provide you with another Product in exchange.


(j) You can buy any number of Products in exchange, provided the final aggregate price of exchanged Products is equal to or more than the price of returned Product.To check which Products cannot be exchanged, please call our customer care team at +91-9501504089 on Business Days from 10:00 AM to 6:00 PM I.S.T.,or drop an email at cc@Rudhrah.com.com.
(k) Do give us a call, and we can help you with the steps to follow in case of return:
(i) Place the Product in its original packaging, and insert the original invoice as well as price tags, labels and accessories in the box.
(ii) Please mention your Name, Invoice No./Order No. and Mobile Number on the top of the box.
5.3 Returned Product will be exchanged with another Product if, and only if, the final price of exchanged Product is equal to or more than the price of returned Product. The exchanged Product willbe despatched as soon as the returned Product has passed Product Inspection; provided, in case the exchanged Product is of higher value, the differential amount has been paid by you in advance via Net Banking or Credit/Debit Card.


(g) Scanned copy of courier slip vide which the returned Product is despatched by youmust be emailed to us within 5 Business Days of opening the return request.
(h) It takes us another 7 Business Days to initiate exchange/refund, subject to Product Inspectionwhich takes about 7 Business Days after the Product is received in our warehouse.
(i) Once the exchange/refundof the returned Product is accepted;we, in our sole discretion,mayissue Rudhrah.com Credit Notes, which you can utilize on a future purchase on the Website; or transfer the amount paid by you for purchase of the Product to your bank account as per the details thereof furnished by you in Product Return Form; or provide you with another Product in exchange.
(j) You can buy any number of Products in exchange, provided the final aggregate price of exchanged Products is equal to or more than the price of returned Product.To check which Products cannot be exchanged, please call our customer care team at +91-9501504089 on Business Days from 10:00 AM to 6:00 PM I.S.T.,or drop an email at cc@Rudhrah.com.com.
(k) Do give us a call, and we can help you with the steps to follow in case of return:
(i) Place the Product in its original packaging, and insert the original invoice as well as price tags, labels and accessories in the box.
(ii) Please mention your Name, Invoice No./Order No. and Mobile Number on the top of the box.
5.3 Returned Product will be exchanged with another Product if, and only if, the final price of exchanged Product is equal to or more than the price of returned Product. The exchanged Product willbe despatched as soon as the returned Product has passed Product Inspection; provided, in case the exchanged Product is of higher value, the differential amount has been paid by you in advance via Net Banking or Credit/Debit Card.


(a) Product is damaged due to misuse/overuse
(b) Product returned without original packaging; including –original invoice, packing box, price tags, labels, freebies and other accessories
(c) Serial Number is tampered
(d) Defective Product that is reported after 5days of the date of delivery
(e) Damaged Product that is reported after 2days of the date of delivery
(f) Product or its packing box is damaged due to misuse or incidental damage
(g) Product is used or worn or altered


CATEGORIES NOT ELIGIBLE FOR RETURN


(a) Undergarments, Lingerie, Swimsuits, etc.


PROCEDURE FOR RETURN/EXCHANGE OF PRODUCTS

5.1 IfaProduct delivered to you is covered by any of the conditions specified in Section 1 above, the following process can be initiated.All you need to do is to call our customer care team at +91-8053096538, 8053096539 on Business Days from 10:00 AM to 6:00 PM I.S.T.,or drop an email at cc@Rudhrah.com.com within 24 hours from the time/date of delivery.
5.2 Return/exchange of Products will be accepted only if the Products are returned in a saleable condition with the tags intact, and in their original packaging, in an undamaged condition and subject to following terms:
(a) You have to send the Product back to us on your own expense, as we do not provide any return pickup facility.
(b) Return/exchangeis subject to inspection and checking of the returned Products by our Team.
(c) Damages due to neglect, improper usage or application will not be covered under this Return Policy.
(d) Some special rules for promotional offers/schemes, as specified on the Website, may override this Return Policy.
(e) Cash on Delivery (COD) convenience charge and the shipping charge would not be included in the refund value of your order as these are non-refundable charges.
(f) Once you haveplacedreturn request with our customer care team, you will receive from us a Product Return Form via email. You must return to us on your own expense the duly filled in Product Return Form bearing your signature, along with the Product in its original packaging; including, original invoice, packing box, price tags, labels, freebies and other accessories,to our address given below within 3Business Days of your placing the return request, failing which we shall not be liable to entertain and/or accept your request.
Address to which the Product is to be returned:
Spark International
Opposite Holy Hospital,
Tosham Road,Hisar,Haryana-125001
(g) Scanned copy of courier slip vide which the returned Product is despatched by youmust be emailed to us within 5 Business Days of opening the return request.
(h) It takes us another 7 Business Days to initiate exchange/refund, subject to Product Inspectionwhich takes about 7 Business Days after the Product is received in our warehouse.
(i) Once the exchange/refundof the returned Product is accepted;we, in our sole discretion,mayissue Rudhrah.com Credit Notes, which you can utilize on a future purchase on the Website; or transfer the amount paid by you for purchase of the Product to your bank account as per the details thereof furnished by you in Product Return Form; or provide you with another Product in exchange.
(j) You can buy any number of Products in exchange, provided the final aggregate price of exchanged Products is equal to or more than the price of returned Product.To check which Products cannot be exchanged, please call our customer care team at +91-9501504089 on Business Days from 10:00 AM to 6:00 PM I.S.T.,or drop an email at cc@Rudhrah.com.com.
(k) Do give us a call, and we can help you with the steps to follow in case of return:
(i) Place the Product in its original packaging, and insert the original invoice as well as price tags, labels and accessories in the box.
(ii) Please mention your Name, Invoice No./Order No. and Mobile Number on the top of the box.
5.3 Returned Product will be exchanged with another Product if, and only if, the final price of exchanged Product is equal to or more than the price of returned Product. The exchanged Product willbe despatched as soon as the returned Product has passed Product Inspection; provided, in case the exchanged Product is of higher value, the differential amount has been paid by you in advance via Net Banking or Credit/Debit Card.


(a) Defective/Damaged Product delivered
(b) Supplied Product significantly different from the Product’s specifications given on the Website
(c) Wrong Colour/Size/Style of Product delivered
(d) Incorrect Quantity delivered
(e) Wrong Product delivered
(f) Part of Product is missing
CONDITIONS UNDER WHICH RETURN IS NOT ACCEPTED
(a) Product is damaged due to misuse/overuse
(b) Product returned without original packaging; including –original invoice, packing box, price tags, labels, freebies and other accessories
(c) Serial Number is tampered
(d) Defective Product that is reported after 5days of the date of delivery
(e) Damaged Product that is reported after 2days of the date of delivery
(f) Product or its packing box is damaged due to misuse or incidental damage
(g) Product is used or worn or altered
CATEGORIES NOT ELIGIBLE FOR RETURN
(a) Undergarments, Lingerie, Swimsuits, etc.


PROCEDURE FOR RETURN/EXCHANGE OF PRODUCTS


5.1 IfaProduct delivered to you is covered by any of the conditions specified in Section 1 above, the following process can be initiated.All you need to do is to call our customer care team at +91-8053096538, 8053096539 on Business Days from 10:00 AM to 6:00 PM I.S.T.,or drop an email at cc@Rudhrah.com.com within 24 hours from the time/date of delivery.
5.2 Return/exchange of Products will be accepted only if the Products are returned in a saleable condition with the tags intact, and in their original packaging, in an undamaged condition and subject to following terms:
(a) You have to send the Product back to us on your own expense, as we do not provide any return pickup facility.
(b) Return/exchangeis subject to inspection and checking of the returned Products by our Team.
(c) Damages due to neglect, improper usage or application will not be covered under this Return Policy.
(d) Some special rules for promotional offers/schemes, as specified on the Website, may override this Return Policy.
(e) Cash on Delivery (COD) convenience charge and the shipping charge would not be included in the refund value of your order as these are non-refundable charges.


(f) Once you haveplacedreturn request with our customer care team, you will receive from us a Product Return Form via email. You must return to us on your own expense the duly filled in Product Return Form bearing your signature, along with the Product in its original packaging; including, original invoice, packing box, price tags, labels, freebies and other accessories,to our address given below within 3Business Days of your placing the return request, failing which we shall not be liable to entertain and/or accept your request.


Address to which the Product is to be returned:

5th floor, E252 Global Info Tower Mohali


(g) Scanned copy of courier slip vide which the returned Product is despatched by youmust be emailed to us within 5 Business Days of opening the return request.


(h) It takes us another 7 Business Days to initiate exchange/refund, subject to Product Inspectionwhich takes about 7 Business Days after the Product is received in our warehouse.


(i) Once the exchange/refundof the returned Product is accepted; we, in our sole discretion, may issue Rudhrah.com Credit Notes, which you can utilize on a future purchase on the Website; or transfer the amount paid by you for purchase of the Product to your bank account as per the details thereof furnished by you in Product Return Form; or provide you with another Product in exchange.


(j) You can buy any number of Products in exchange, provided the final aggregate price of exchanged Products is equal to or more than the price of returned Product.To check which Products cannot be exchanged, please call our customer care team at +91-9501504089 on Business Days from 10:00 AM to 6:00 PM I.S.T.,or drop an email at hello@rudhrah.com.


(k) Do give us a call, and we can help you with the steps to follow in case of return:


(i) Place the Product in its original packaging, and insert the original invoice as well as price tags, labels and accessories in the box.


(ii) Please mention your Name, Invoice No./Order No. and Mobile Number on the top of the box.


5.3 Returned Product will be exchanged with another Product if, and only if, the final price of exchanged Product is equal to or more than the price of returned Product. The exchanged Product willbe despatched as soon as the returned Product has passed Product Inspection; provided, in case the exchanged Product is of higher value, the differential amount has been paid by you in advance via Net Banking or Credit/Debit Card.

Shipping policy

IS SHIPPING FREE?

Shipping is free on most items.

WHY IS MY ORDER BEING SHIPPED IN DIFFERENT PACKAGES?

If you have a multi-item order, each item may be shipped from the a different international warehouse, depending on which one has them available the fastest. Alternatively, if an item is popular and on a bit of a back order, we might ship your items at different times, in different packages, to prevent holding up your order and to get it to you as fast as possible!

WHEN WILL I RECEIVE MY ORDER?

Orders are shipped out directly from any of our many domestic & international warehouses and they will do everything they can to get you your order as fast as they can! Due to the popularity of our offers, please allow an estimated 1-5 weeks for your order to arrive to the USA (varies from product to product). Other countries can take an estimated 1-6 weeks (varies from product to product) due to distance traveling and customs. Please note, that due to the extreme popularity of our offers, these are only estimates.

WHAT HAPPENS IF MY ORDER GETS STUCK OR LOST IN THE MAIL?

All of our orders are sent with insured shipping and handling. If an order gets stuck at customs, sent back or even lost during the delivery process, we apologize! The postal service is out of our control. However, in cases like this, because the packages are insured, we will send you a new package with quicker shipping and full tracking, if possible. Please see our refund and return policy for when these might be applicable to shipping situations.

WILL I BE CHARGED FOR CUSTOMS AND TAXES?

The prices displayed on our site are tax-free in USD, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.

Cancellations by the customer – In case we receive a cancellation notice and the order has not been processed by us, we shall cancel the order immediately and refund the entire amount back as credits into your Account. If we have already printed and shipped the product, we will not be able to approve the cancellation request. In such cases, the product follows the normal lifecycle process.

Cancellation by RUDHRAH.COM – Under certain circumstances it might not be possible for us to accept an order and we may be compelled to cancel the same. We reserve the right to refuse or cancel any order for any reason at our sole discretion. Some situations that may result in your order being cancelled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We may also ask for additional verification or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after you are charged, the said amount will be reversed back in your account in the next ledger closing cycle, which is run every 15 days.

Manner of Refund:

If the order is cancelled and refund is approved, for any reason the refund is will Credit in your given accounts.